Organizing knowledge transparently and agile with Confluence

The most important aspect of successful knowledge management in a company is as fundamental as it is complex: you have to understand what knowledge is.

Basically, people put perceived data into a certain context and obtain information in this way. Data elements thus become data and then information. Knowledge is the combination of all this contextualized information, personal experiences, assumptions, values, feelings and abilities. Knowledge is therefore completely individual and absolutely different for everyone.

When it comes to knowledge as a resource, a general distinction is made between two different types: explicit knowledge and implicit knowledge.

• Explicit knowledge: explicit knowledge is coded, formally documented knowledge that is easily accessible. It can therefore be easily stored and retrieved in a Knowledge Management system. What is important here is constant review and updating.
• Implicit knowledge: implicit knowledge is a type of experiential knowledge. It therefore has a personal quality that often remains hidden because it is stored in people's heads. Since this knowledge, such as how to deal with certain situations, is based on experience and intuition, it represents an enormous competitive advantage. The trick for companies is then to share it with all employees in their Knowledge Management systems.

The goal of knowledge management is therefore to make implicit knowledge transparent and understandable in the form of explicit knowledge. And this requires an appropriate knowledge management system.

A knowledge management system is an information and communication system that functions like an application system or platform. The system combines and integrates various functions for the structured and contextualized handling of implicit as well as explicit knowledge. This applies both to internal knowledge within the company and to external knowledge, for example from customers. In this way, a knowledge management system aims to do exactly what Albert Einstein already meant in his conception of knowledge: knowledge is knowing where it is written.

Deliver the right information to the right employees at the right time while fostering communication: Effective Knowledge Management harnesses and shares employees' knowledge, and Confluence offers a powerful out-of-the-box solution for this.

Confluence enables easy creation, management, and restructuring of content. Employees can collaborate, share insights, and add to collective knowledge using built-in templates for various page types. Features like blogs, comments, and sharing tools enhance communication, while labels, blueprints, and additional apps from the Atlassian Marketplace provide structure and customization. Confluence also supports efficient Document Management, helping companies save resources.

In short: For outstanding customer support, fostering innovation, and achieving business goals, an enterprise-wide Knowledge Management system is invaluable – and Confluence Cloud is an ideal foundation.

With Confluence you:

• promote collaboration and communication
• label, share and organise content
• customizable structure and extensible features
• ensure scalability as the company grows
• have high data security – even in the Confluence Cloud
• have a simple, intuitive navigation
• have effective search engine with advanced search function
• organise information into different projects, topics, etc.
• have flexible organisation of permissions
• have a automatic versioning for knowledge and data maintenance