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    Solutions for successful service management

    Service Management

    Your answer to an overload of requests and costly setups

    Struggling with an overload of requests, no help desk, costly setups—all the aforementioned? We offer rapid deployments, deep expertise, and tailored strategies for your service management tools and needs. We will transform your operations for efficient service management and collaboration.

    Access top-tier service management

    As a globally recognized Atlassian Platinum Solution Partner, we can offer early access to features. We’ve helped setup service management systems for business and IT teams around the world, providing training, coaching, and support with features including AI and analytics.

    Magnus Sundset

    Email Magnus

    +46 (0)8 733 31 25

    Tailored solutions, support, and consulting

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    Proof of value setup

    We will build your service management solution within days and work with you to transform your business over 12 months.
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    Unleashing your potential

    Access top-tier service management consulting for a strategic advantage, plus training and coaching delivered by experts.
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    Atlassian partnership benefits

    Get help from an Atlassian ITSM Specialized Partner and benefit from early feature access and optimized product setups.

    Our service management solutions

    Service management discovery assessment

    Optimally align your tools, people, and processes for success. Our two-day ITIL-based discovery assessment includes a comprehensive analysis where we identify the maturity and capability of your current practices, aligning them with future Jira Service Management features. We provide a detailed discovery report based on our findings at the end of the assessment.

    Discovery

    Packaged service management solutions

    Our packaged solutions are meticulously crafted to address your service management challenges and can be customized to align with your unique business objectives and needs:

    • Eficode DORA governance and compliance.
    • Eficode governance, risk, and compliance.
    • Eficode advanced asset management powered by Lansweeper.
    • Eficode HR service desk powered by Onward.
    • Eficode service management financial tracking powered by Tempo.
    • Eficode customer experience tracking powered by Elements.
    Service Management

    Total service management

    This is our comprehensive rapid deployment and ongoing support partnership package, supported by Eficode service management experts.

    With total service management, you gain peace of mind. We provide administration and management of the tools, coaching, mentoring, training, and technical consultancy so that you can fully embrace Atlassian-powered service management without drawbacks.

    A screen of JSM with icons representing information, customers, employees and assets.

    Education and training

    We provide Atlassian-certified and role-based service management training for every stage of your service value stream.

    This encompasses best practices in asset management, incident and problem management, as well as work management in Jira Service Management.

    Learn more about training
    Atlassian JSM Training Hero

    The Very Group transforms its service management

    Learn how the multi-category digital retailer and finance company The Very Group transformed its service management and reached a satisfaction score of 4.9/5 thanks to its new incident change and problem management capabilities.


    Read case study
    The Very Group

    Why team up with Eficode?

    We leverage deep expertise and broad global experience in service management, including ITIL, ITSM, and ESM, to deliver customized solutions.

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    Holistic solutions

    Leverage our deep knowledge and expertise in service management, ITIL, ITSM, ESM, and more. We provide end-to-end solutions that include assessments, training, consulting, and support, delivered separately or combined depending on your needs.

    Awarded global expertise

    Eficode has nearly 600 employees in 10 countries. Our award-winning expertise empowers organizations around the world to create a culture that unlocks their potential with the right tools, the right ways of working, and the right skills.

    An ITSM Specialized Atlassian Platinum Solution Partner

    As an Atlassian Platinum Solution and ITSM Specialized Partner, we are best placed to support your ITSM journey. Atlassian named us Partner of the Year Award 2022 in Services EMEA and for ITSM in 2019.

    Streamline processes and enhance customer experience with service management.

    Learn more about service management

    Service management is a set of specialized organizational capabilities for delivering value to customers in the form of services.

    Departments of any kind/size in any organisation that handle requests via email for service or information from employees, users, or customers.

    Advancements in technology have made customers and employees demand fast responses to their needs. Companies must adjust their focus from processes to outcomes in order to keep up with user demands.

    Jira Service Management (JSM) is a versatile tool that effectively balances the needs of both IT and non-IT departments. It’s designed to provide the simplicity and functionality required for comprehensive service management across the enterprise.

    Enterprise Service Management (ESM) extends ITSM principles across the entire organisation. ESM aims to improve efficiency, productivity, and service delivery by using a unified platform to manage and automate workflows and service requests across various departments, including HR, customer support, facilities, and legal teams.