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    Tracking service management costs, powered by Atlassian and Tempo

    Atlassian Tempo

    Have more control over your service management costs

    Lacking effective financial tracking can significantly hinder operations and growth. Businesses without this crucial insight miss out on key investment opportunities and operate inefficiently, wasting valuable resources.

    By managing the budgeting, accounting, and costs of your IT Service Management (ITSM) team, you’ll ensure that your IT services are delivered cost-effectively and are aligned with the business value for financial transparency.

    Providing a financial tracker for your service team

    At Eficode, we leverage our extensive experience and deep knowledge of Atlassian and Tempo products to enhance how you track and report on service management financial data and costs. As long-term partners of both Atlassian and Tempo, we combine these powerful tools with our expertise to craft tailored solutions that meet your unique needs.

    Whether you're looking to streamline financial reporting or gain better insights into your service management expenses, we're here to help build a solution that drives efficiency and transparency.

     

     

    Magnus Sundset

    Email Magnus

    +46 (0)8 733 31 25

    The benefits of financial tracking with Atlassian and Tempo

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    Understand your costs

    Understand the financial aspects of service delivery and consumption. Where are your costs and financial risks?
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    Track revenue and budgets

    Understand the budgeting and costs of your organisation’s services and products throughout their lifecycle.
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    Better reporting and budget forecasts

    Provide high-quality financial information about products and services to stakeholders and customers.
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    One tool that does it all

    Jira is your system of work and reporting platform acting as a single source of truth for your end-to-end operations.

    Track service management costs with our experts

    Keep track of your IT service budget

    Monitor your service team’s budget by capturing both CAPEX ( laptops, servers, etc.) and OPEX ( subscriptions, labour, etc.) expenses for comprehensive financial oversight.

    Client budget tracking

    Monitor client costs and revenue for managed services, with a close eye on spending relative to budgets and milestones. Address any over or under-utilization promptly to optimise resources and ensure financial efficiency.

    Evaluate costs of incidents and operations

    Track the time spent on incidents and calculate the associated costs. Identify high-cost incidents that warrant problem management and create records of them.

    Compare these costs against the benefits of mitigating operational risks to ensure efficient resource allocation and risk management.

    How Tempo revolutionized one business’s project cost management

    Financial Manager has been instrumental in managing project costs at our organisation. Tempo has given us actionable daily insights into the projects' financial health and the ability to prepare monthly reports and billing effortlessly.

    Darina Lubomirova - Admin

    Tempo

    Find out how your business can improve service management financial tracking with Atlassian and Tempo.

    Learn more about service management financial tracking with Atlassian and Tempo

    • Log tickets in Jira Service Management Premium.
    • Log time spent in Tempo Timesheets.
    • Define and track costs and budgets in Tempo Financial Manager.

    • Organizations and people
      • labour costs
      • expenses - travel, training
      • recruiting
    • Information and technology
      • hardware
      • software
    • Partners and suppliers
      • external services
      • SaaS
    • Any costs associated with the services.

    • Yes, you can track your service team’s budget.
    • Record both CAPEX (laptops, servers, etc.) and OPEX (subscriptions, labour, etc).
    • Forecast future budgets (requires Tempo Capacity Planner).

    • Yes, you can track costs and revenue.
    • Track customer spending against budget and milestones.
    • Take action on over or under-utilization.
    • Use different rates or blended rates for services.

    • Yes, by recording time spent on incidents.
    • You can calculate incident costs (blended rate).
    • Identify incidents with significant costs to resolve and manage as a problem record.

    • Yes. Record manual time spent on change or change incidents.
    • Determine your change enablement costs.
    • Compare costs with mitigation of operational risks.

    Eficode’s service management practice is uniquely positioned to deliver top-tier service management solutions across asset management, governance risk and compliance, IT experience management, and HR system integration. With extensive experience in the service management field, we have developed a deep understanding of the complexities and challenges organizations face in these areas. Our strong partnerships with industry leaders enable us to stay at the forefront of technological advancements and best practices. Coupled with our role as thought leaders in the industry, we provide innovative, tailored solutions that drive operational efficiency and enhance the overall service experience.