ITSM

Get the latest insights from our experts on how to improve service delivery within your organisation.

Article

Mastering ITSM to improve service delivery

By prioritizing IT Service Management (ITSM) in your business processes, you can better meet the needs and expectations of your customers, which will lead to increased satisfaction and loyalty.

Guide

Service management explained

Learn how, by adopting ESM, you can achieve cohesive and efficient service management, driving better performance and increased productivity.

Case

The Very Group transforms its service management

Read how we helped The Very Group replace their service management tool with a more innovative and easy-to-use solution,

Guide

20 tips for a successful ITSM implementation

Learn what important role Jira Service Management plays in ITSM and 20 hands-on tips on how to successfully implement ITSM using Jira Service Management.

Blog

6 ways AI can supercharge your ITSM team

Explore the power of AI in IT service management tools, with a primary focus on Atlassian Intelligence.

Blog

Creating a lasting impression with ITSM tools

Learn how effectively utilizing ITSM in your organisation can help give everyone involved a positive experience.

Blog

The power of integrating service design in IT Service Management

Learn how focusing on the customer journey will help you meet the ever-changing demands of the digital landscape.

Successful service management solutions

We offer rapid deployments, deep expertise, and tailored strategies for your service management tools and needs. We will transform your operations for efficient service management and collaboration.

Insights from ITSM experts

Video

The future of work management

In this episode of The Service Management Show, Gary Blower and Sierra Dasso from Atlassian discuss the concept of work management.

Video

Establishing service management practices

Gary and Hind Diouani, Kantar's Director and Head of Service Management, discuss establishing practices and overcoming common challenges.

Video

Tracking service management costs

In this episode, Gary is joined by Senior Solutions Engineer Patrick Savago to discuss service financial management and cost tracking in the context of ITSM.

ITSM with Jira Service Management

Blog

How to streamline your ITSM implementation with Jira Service Management

Examine the benefits of ITSM and how Jira Service Management implements it, and streamline your request service management process.

Guide

Ninja Guide to Jira Service Management

Whether you're a member of an IT team or a business team professional handling HR, Finance, or Legal, this guide serves as a bridge between you and the many functionalities of JSM.