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Enterprise Service Management

INTERDISCIPLINARY COLLABORATION ACROSS THE ENTIRE COMPANY

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Enterprise Service Management

Growing together as a company with Enterprise Service Management

In today's fast-paced business environment, efficiency and collaboration are key to success. Enterprise Service Management (ESM) helps you get there. It's a transformative approach that optimizes service delivery across every department in your organisation. By extending the principles of IT service management (ITSM) to all areas of the business, ESM enables teams to automate workflows, improve efficiency, and enhance collaboration.

Empower your teams with efficient service management via Jira

With Jira Service Management, all service processes in your company can be mapped and your team’s efficiency – from IT to Sales to HR – increased. As an Atlassian Platinum Solution Partner, we support you in integrating your customized Service Management, so you can streamline processes, increase visibility, and ensure consistent, high-quality service for all employees and customers.
Oliver Heisig

Oliver Heisig

oliver.heisig@eficode.com

Email Oliver Heisig

+49 151 70372474

How the whole company benefits from ESM

Enterprise Service Management break down processes

ESM helps organizations map and deliver services through a single, unified tool. Requests and responsibilities are clearly structured and communicated via JSM.

Break down processes

Enterprise Service Management information flow

ESM enables cross-department collaboration in specific workflows, such as onboarding, where open positions are quickly communicated and processed directly by HR.

Streamline information flow

Enterprise Service Management automated workflows

Automate workflows across all areas by linking them to conditions. For Jira and Confluence users, the possibilities for creating a "digital catalogue" for each team are limitless.

Automate workflows

Enterprise Service Management improved governance

With JSM as ESM, processes are centralized and optimized through measurable data, ensuring continuous improvement and better decision-making.

Improve governance

We pave your path to holistic Enterprise Service Management

Successful ESM starts with identifying key processes

To successfully implement ESM in your organisation, the first step is to identify key business processes and team connections for digital transformation. We then guide you through mapping workflows, streamlining operations, and applying ESM principles to improve efficiency across your organisation. Our expert consultants ensure your processes align with best practices, driving measurable improvements and cost savings.

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Enterprise Service Management processes

Let us win half the battle for you by finding the right ESM software

With our expertise as an Atlassian Platinum Solution Partner, we assist you in selecting, implementing, and managing the right software for your ESM needs. From Jira Service Management setup to licence management, we ensure seamless integration and provide ongoing support, so your tools are always optimized for maximum performance and scalability.

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Enterprise Service Management tool implementation

Equip your team for success with expert trainings

Empower your team with the knowledge and skills needed to use Jira Service Management effectively. Our training programs cover best practices, ESM methodologies, and tool-specific tips, ensuring your employees are equipped to use the software efficiently and implement ESM principles across the business.

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Enterprise Service Management training

Continuous ESM evolution: driving long-term growth and value

Enterprise Service Management is an ongoing journey. We offer services that help you continuously improve and adapt your service management system. From performance monitoring to iterative improvements based on user feedback and data analysis, we ensure everything evolve with your organisation's needs, providing long-term value and growth.

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Enterprise Service Management support

Unify your tools: seamless integration for peak performance

We provide consulting on how to integrate Jira Service Management with other business-critical tools, such as CRM, ERP, and HR systems. This holistic approach ensures that your entire organisation operates with consistent data and streamlined processes, improving collaboration and enhancing overall business performance.

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Enterprise Service Management tool integration

How can we help you drive business operations forward?

Learn more about Enterprise Service Management

Enterprise Service Management (ESM) extends the processes and tools of IT Service Management (ITSM) to all teams in a company. This means that it is no longer just IT teams that benefit from service-oriented ITSM principles, but also many other departments such as Human Resources, Sales, Finance, Marketing and Facility Management. The goal is to manage all business services uniformly – in the best case with a cross-departmental Service Management tool. In this way, the same and cross-service workflows are standardized with IT tools, digitized and automated as far as possible. One Enterprise Service Management software that offers numerous important IT processes for enterprise service out-of-the-box is Jira Service Management from Atlassian.

Enterprise services and IT services are structurally very similar: ITSM processes cannot be transferred 1-to-1 to other areas such as HR or Sales. However, with their automation and control tools, they form the optimal basis for mapping customized ESM processes together with the responsible teams. Individual business requirements of each department can thus be digitized, standardized and ultimately optimized. After all, it is obvious that automation rules and other benefits from ITSM are also useful in other business departments and make processes more efficient. As ITSM experts, we support your Service Managers in enterprise-wide optimization by combining ITSM and ESM.

Jira Service Management as Enterprise Management enables development, IT and business teams to be unified on a single digital platform for seamless collaboration, allowing each team to respond efficiently to service requests. As a result, Jira Service Management customers do not need to purchase specific modules and tools for each team, but instead leverage the IT infrastructure of a single flexible solution to optimally map the full range of business processes. Integrations of Jira, Confluence, Bitbucket and Co. link requests on the Atlassian platform via a comprehensive digital pipeline from planning, collaboration, task management and product development (Jira and Trello) to continuous delivery (Bitbucket), knowledge management (Confluence), operations (Jira Service Management and Statuspage), as well as asset tracking and inventory management (Jira Service Management Insight).

The most important advantages of ESM through JSM at a glance:

  • Enterprise-wide process security and optimization
  • Automation of workflows
  • High usability through intuitive usability (UI/UX)
  • Cost-effective service Management solution
  • High scalability
  • Integrated knowledge management

By using Atlassian Confluence, important information can be managed and accessed at any time. Users can clarify simple questions themselves and make relevant information available to customers and employees. This promotes self-service and improves team efficiency.