We help you create the future of work

Atlassian Intelligence gives teams a virtual teammate that understands exactly how they work together and accelerates their work. The technology utilizes AI developed by Atlassian's internal models in collaboration with OpenAI. This is integrated into the Atlassian platform, which forms the common technological foundation for all cloud products.

An important component is the Teamwork Graph. The knowledge on which it is based is tailored to the two most common types of teamwork:

1. Service-based work: teams that receive incoming requests and use custom workflows and data to find solutions for employees and customers.
2. Project-based work: Teams that manage projects from concept to delivery with roadmaps, plans, tasks, goals, and documentation.

Using large language models, Atlassian Intelligence identifies how teams work together and creates a custom Teamwork Graph that shows the types of work and the relationships between them. The open approach of the Atlassian platform also enriches the Teamwork Graph with additional context and data from the third-party apps used by the teams.

Atlassian Intelligence was developed in accordance with Atlassian's Responsible Technology Principles. This means that all data protection and security standards, as well as Atlassian's corporate values, also apply to Atlassian Intelligence, ensuring that your data is always protected and no data leakage occurs. Atlassian Intelligence is designed so that the AI is not trained with your data and is inaccessible during searches. In addition, all existing authorisations are respected.

In the Trust Centre you can find out more about Atlassian's principles for responsible technology and how they are responsibly shaping the future of collaboration.

In Confluence, Atlassian Intelligence helps create, summarize, and structure content faster. If you need some food for thought when creating content or have writer's block, you can ask Atlassian Intelligence to generate a list of content ideas or even write an entire article, for example. You can also add existing content by using it as a basis for content creation. And if you don't like the tone, just ask Atlassian Intelligence to change it: content and comments can be made friendlier or more formal at the touch of a button. You can improve the text, correct spelling and grammar and translate texts into another language just as quickly and easily.

It is also possible to summarize a page. This allows you to see the most important points at a glance – from meeting notes to reports for managers. Or shed light on company-specific words. With Atlassian Intelligence, you can define unknown terms, technical terms, or abbreviations in a dictionary and make them visible to everyone. To do this, Atlassian Intelligence pulls information from the entire Atlassian instance to create short, clear summaries.

Another advantage: With Atlassian Intelligence, you can go beyond simple search results in Confluence and find exactly the information you need in seconds. For example, ask questions about the status of projects, instructions for important workflows, or important information such as HR policies and procedures. Confluence not only provides you with pages that match your query but also offers you concise answers based on the content from your knowledge base.

Atlassian Intelligence can significantly improve the experience of employees and customers with Jira Service Management – with the help of a virtual agent. It automates interactions, summarizes complex tickets, and generates responses to support requests in Slack or Teams based on your knowledge base. This reduces agent workload and resolves requests faster.

As a chatbot, the virtual agent can automatically formulate or paraphrase answers. It lets you choose the tone of voice to adapt it to specific inquiries. It is also able to allocate a customer request to the right employee to ensure faster processing and resolution of problems. In certain cases, requests can also be completed directly by Atlassian Intelligence. However, the formulated answers only serve as suggestions and can be customized by the agent before being sent. Agents therefore retain full control over the communication.

In addition, Atlassian Intelligence helps administrators of Jira Service Management to create any type of request they need using a simple prompt. With the generated suggestions, teams can quickly get started with a few words about the respective service project.

In Jira, Atlassian Intelligence helps you find issues and related information even faster. Seamless interfaces allow employees to create complex queries in simple language, enabling flexible question and answer experiences across an organisation's knowledge base. This also makes it easier to find issues that would normally require complex JQL queries.

The virtual team colleague also allows issues to be summarized at the click of a mouse to make important information quickly accessible. The dictionary also saves valuable time. Employees can use it to look up industry-specific terms, jargon, or acronyms – a huge help for new team members.