Get ITSM smart quickly
The ITSM and ESM flashcards game is designed to help you practice and improve your knowledge of different ITSM and ESM scenarios, solutions, and recommended practices, as well as the corresponding Atlassian tools that can be used to manage them effectively.
The goal is to enhance your understanding of how ITSM and ESM can be applied in various departments and situations, and to strengthen your skills in managing and resolving IT and business-related issues.
It's easy to play
You can shuffle the deck and draw a card with the problem on one side. Then, you can try to come up with a solution that uses the recommended ITIL4 practice and Atlassian tool before flipping the card over to reveal the suggested solution. You can also use the flashcards as a study tool to review the different scenarios and practice applying ITSM concepts and tools to real-world situations.It's a cooperative game
The ITSM flashcard game is designed to help you think differently about the service management practices, scenarios, and challenges within your business. The game may be focused on a specific department or cover all business-related service management issues
How to play
There are various ways to utilize the ITSM flashcards. The game variants are as follows:
Team Games:- Quick Deal Game: Suitable for 2-4 players, lasting 5-10 minutes.
- Showcase Game: Suitable for 4-24 players, lasting 30 minutes.
- Workshop Game: Suitable for 8-25+ players, lasting 60 minutes.
Solo Planning Game: Backlog Game: Designed for 1 player, lasting 15 minutes
Download the instructions here
Mastering ITSM to improve service delivery
By prioritizing IT Service Management (ITSM) in your business processes, you can better meet the needs and expectations of your customers, which will lead to increased satisfaction and loyalty.
Efficiently managing your services to customers delivers value, increases productivity, and reduces costs and risks.
