A complete guide to IT Service Management (ITSM) and Enterprise Service Management (ESM)
Businesses today are locked in a high-stakes competition for efficiency, with streamlining operations and improving service delivery across departments being the top priorities. Organizations will need a comprehensive solution to reach the top.
Enterprise Service Management is the future of ITSM, enabling a wider scope of tools to be used across multiple non-IT departments while offering a more user-friendly experience.
By reusing proven IT Service Management (ITSM) practices and extending them to the whole organisation through ESM, you can improve efficiency, productivity, and excellent service delivery across the board.
Service management can help you tackle several challenges, including:
- Too much documentation to work with.
- Silos forming in your organisation.
- Administrative overload.
- Inconsistent service delivery.
- Lack of visibility.
- Slow response times.
In this guide, we present the latest ITSM and ESM trends and their benefits for various departments, providing you with the knowledge to transform your organisation into a well-oiled machine.
