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    Lunch & Learn

    Maximise your service management potential

    • November 21
    • 11:30 - 15:30
    • Oslo
    ITSM AI ESM

    Take the next step toward maximizing your Atlassian ROI.

    Join our Lunch & Learn to learn how to integrate cutting-edge AI and automation into Jira Service Management to streamline your workflows and enhance productivity. Plus, we'll teach you how to implement governance, risk, and compliance (GRC) strategies to stay ahead of regulatory demands. From AI-powered virtual agents to GRC best practices, this session will equip you with actionable insights to maximise your investment and improve service outcomes.

    5 reasons why you should join:

    • Break through stagnation: Learn how AI, automation, and compliance strategies can help you overcome challenges and drive efficiency in your service operations.
    • Explore AI-powered service management: See how tools like virtual agents and AI Answers streamline incident management and service requests, making your team more responsive and effective.
    • Master governance, risk, and compliance: Learn how to implement GRC strategies using Jira Service Management to meet regulatory requirements and manage risks more effectively.
    • Maximise Your ROI: Leave with actionable insights to fully capitalise on your Atlassian investment by enhancing both operational efficiency and compliance standards.
    • Interactive Q&A: Get your questions answered by experts and gain the confidence to implement AI, automation, and GRC strategies within your Atlassian environment.

    Don’t miss this opportunity to transform your Atlassian tools into powerful engines for efficiency and compliance. Reserve your spot today!

    Scroll down to see the agenda >>

    21

    Nov 2024

    11.30 AM

    Icons_Single_Point

    LOCATION

    Eficode
    V/Spaces (Kvadraturen)
    Tollbugata 8
    0152 Oslo

     

     

     

    Handshake icon

    TYPE

    In-person lunch & learn

    Agenda

    In this session, we will explore strategies for integrating AI and AIOps into Jira Service Management to enhance service practices. We will cover AI-driven features that automate workflows and improve efficiency, with insights from recent deployments and best practices.

    Generative AI for Service Management

    Discover how generative AI automates responses and enhances service accuracy by leveraging data patterns. Learn from customer implementations on creating customized AI-driven workflows.

    Automating incident and request management

    See how AI can streamline incident and request processes. We will detail AI-powered tools like virtual agents and AI Answers for timely, accurate resolutions.

    Enhancing efficiency with Atlassian Intelligence

    Efficient service automation relies on deep integrations with Atlassian Intelligence. We will demo AI features for summarizing histories, major incident summaries, and intent-based virtual agents within Jira Service Management.

    In this session, we will explore how to implement governance, risk, and compliance (GRC) strategies using Jira Service Management

    Understanding DORA and how to implement in Atlassian tools

    Discover how Atlassian tools can streamline DORA compliance, with demos on setting up risk management, incident reporting, and audit management in Jira Service Management.

    Best practices for GRC

    We will share best practices for digital risk management, including gap analysis, technology implementation, and vendor contract revisions, and demonstrate how adopting ISO standards can enhance your cyber resilience and compliance.

    Live demonstrations

    Experience live demos on automating compliance processes and managing risks using Jira Service Management, leveraging dashboards, reports, and integrations to ensure continuous compliance.

    Speakers

    Magnus Sundset

    Magnus Sundset

    Business Consultant, Eficode

    With 20+ years within the IT industry, Magnus has worked in various roles where customer delivery has been the main focus. With his deep knowledge within ITSM, ESM, ITIL and Agile methods, he brings business and IT together in a unique way.
    Andres

    Andres Santamaria

    Atlassian Solution Architect, Eficode

    With over 15 years of experience in the IT industry, Andres has successfully delivered numerous projects as a Solution Architect across a wide range of industries. His expertise in ITSM, ESM, Agile methodologies, and ITIL allows him to seamlessly connect business requirements with technical solutions, consistently driving operational efficiency and enhancing customer satisfaction.