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    Breakfast & Learn

    Maximise your service management potential

    • November 26
    • 8.30-11.45
    • Helsinki
    ITSM AI ESM

    Be more efficient with AI and Jira Service Management 

    Join us for our Breakfast & Learn event, where we’ll bring together industry experts, Atlassian gurus, and IT enthusiasts to discuss the latest trends and best practices in ITSM, including the use of AI! It'll be an interactive morning filled with insightful talks, networking opportunities and of course... Breakfast!

    Don't miss this chance to learn from the best and discover AI within Jira Service Management, governance risk and compliance in Service Management, and how to use JSM for an effective HR service management solution.

    After the talks and breakfast, those taking part in the itSM Finland's annual conference can join us as we travel to the venue together!

    Register now and get ready to take your Service Management to the next level!

    5 reasons why you should attend

    1. Learn from certified experts.
    2. Stay up-to-date with the latest Service Management trends including AI and AIOps.
    3. Take part in our ITSM Card game.
    4. Network with like-minded professionals.
    5. Save time - get your questions answered there and then.

    Register for the event

    26

    Nov 2024

    8.30 AM

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    LOCATION

    Eficode Oy
    Pohjoinen Rautatiekatu 25, Helsinki

     

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    TYPE

    In-person breakfast & learn

    Agenda

    An insightful 15-minute session on IT Experience Management (ITXM) and Experience Level Agreements (XLAs), where we will explore how IT teams can shift their focus from traditional service metrics to user-centric experiences. We’ll dive into the Watermelon Effect, where service-level agreements (SLAs) appear green on the outside but reveal red (unhappy users) inside. Discover the tangible benefits of embracing ITXM, from improved user satisfaction to enhanced business outcomes. Plus, we’ll outline a practical ITXM framework that can help your organisation revolutionize IT service delivery.

    Short intro to ESM & ITSMart card game

    Speakers

    Gary Blower

    Gary Blower

    ITSM Practice Lead, Eficode UK

    Gary’s extensive technical expertise and experience, along with his practical leadership abilities and strategic mindset, have established him as a prominent figure in the realm of Service Management and Atlassian software for more than 20 years. His focus lies in IT service management transformation & modernization, enterprise service management solution design, and Atlassian technology adoption.

    Magnus Sundset

    Magnus Sundset

    Business Consultant, Eficode

    With 20+ years within the IT industry, Magnus has worked in various roles where customer delivery has been the main focus. With his deep knowledge within ITSM, ESM, ITIL and Agile methods, he brings business and IT together in a unique way.