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    Breakfast & Learn

    Maximise your service management potential

    • November 26, 2024
    • 8.30-11.45
    • Helsinki
    ITSM AI ESM

    Be more efficient with AI and Jira Service Management 

    Join us for our Breakfast & Learn event, where we’re diving deep into the evolving world of IT experience management and Experience Level Agreements (XLAs), showcasing how you can transform your service delivery by prioritising the experience of your end-users and teams.

    This free event is packed with practical insights and interactive discussions on how XLAs can drive value and impact across IT operations.

    After the talks and breakfast, those taking part in the itSMF Finland's annual conference can join us as we travel to the venue together!

    Register now and get ready to take your Service Management to the next level!

    5 reasons why you should attend

    1. Learn from industry experts about leveraging XLAs for measurable success.
    2. Gain actionable tips to improve IT operations through experience-driven strategies.
    3. Take part in our ITSM Card game.
    4. Network with like-minded professionals.
    5. Enjoy a delicious breakfast in a relaxed, collaborative setting before attending the itSMF Finland's annual conference.

    Check the agenda below

    26

    Nov 2024

    8.30 AM

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    LOCATION

    Eficode Oy
    Pohjoinen Rautatiekatu 25, Helsinki

     

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    TYPE

    In-person breakfast & learn

    Agenda

    An insightful 15-minute session on IT Experience Management (ITXM) and Experience Level Agreements (XLAs), where we will explore how IT teams can shift their focus from traditional service metrics to user-centric experiences. We’ll dive into the Watermelon Effect, where service-level agreements (SLAs) appear green on the outside but reveal red (unhappy users) inside. Discover the tangible benefits of embracing ITXM, from improved user satisfaction to enhanced business outcomes. Plus, we’ll outline a practical ITXM framework that can help your organisation revolutionize IT service delivery.

    Short intro to ESM & ITSMart card game

    Discover strategies for implementing GRC using Jira Service Management, ensuring your organisation meets regulatory requirements and mitigates risks effectively.

    Speakers

    Gary Blower

    Gary Blower

    ITSM Practice Lead, Eficode UK

    Gary’s extensive technical expertise and experience, along with his practical leadership abilities and strategic mindset, have established him as a prominent figure in the realm of Service Management and Atlassian software for more than 20 years. His focus lies in IT service management transformation & modernization, enterprise service management solution design, and Atlassian technology adoption.

    Magnus Sundset

    Magnus Sundset

    Business Consultant, Eficode

    With 20+ years within the IT industry, Magnus has worked in various roles where customer delivery has been the main focus. With his deep knowledge within ITSM, ESM, ITIL and Agile methods, he brings business and IT together in a unique way.
    An image of Marin Varvodic, the CEO of Caelor, wearing a navy blue suit jacket and a white shirt.

    Marin Varvodic

    CEO of Caelor

    My career shifted from professional sports through product management in mobile app development to the Atlassian ecosystem. I am now the CEO of Caelor, where we specialise in building Atlassian cloud apps that make Atlassian products even better.

    I completed my education in Croatia, graduating with a degree in Sports Marketing and Finance Management from the University of Split, Economics Department. Scrum and LeSS weren’t part of my college curriculum, but today, I can't imagine my daily work without them.

    During college, I played professional handball and intended to continue my sports career after graduation. However, a severe injury prevented that, so I shifted my focus to my business career. I moved abroad and have been progressing and growing ever since—both professionally and personally. I am in daily contact with the world’s leading IT companies, advising them on developing their products.

    In my free time, I read as much as I can, spend time with my loved ones, and, of course, watch sports.

    And the most important part—I'm a proud dad of two wonderful kids.