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    Enterprise Service Management - Webinar series

    ESM-1

    IT Service Desk - 2023.02.08

    The IT Service Desk plays a vital central role within ESM, ensuring that your organisation's IT systems and services are running smoothly and efficiently, and that employees and stakeholders have the support they need to be successful. 

    In this webinar we will look into the IT Service Desks different challenges such as service desk operations and workload management and how to provide timely and effective support.

    HR - 2023.02.22

    The Human Resources (HR) department ensures that employees are well-equipped and motivated to contribute to the success of your organisation. In the context of ESM, HR is responsible for ensuring that employees have the skills and resources they need to be effective in their roles.

    In this webinar we will address the different challenges and solutions of employee onboarding/offboarding, employee engagement and retention.

    Finance - 2023.03.08

    The Finance department is a critical component of any organisation because it is responsible for ensuring that the organisation's financial resources are used effectively and efficiently. By working closely with other teams and business areas within the organisation, finance can create a cohesive and effective environment that meets the needs of all stakeholders.

    During this webinar session we will learn how to managing financial risks, reporting and analysis and integration of considerations into ESM processes.

    Facility - 2023.03.21

    Facility management can be a complex and challenging task, especially for large organizations with multiple facilities and physical assets. Within ESM, Facility management plays a key role ensuring that the organisation allocates sufficient resources, follows regulations and requirements and makes sure that the physical spaces and assets are well-maintained. 

    In this webinar we will share the challenges and solution managing the: 

    • Maintenance and upkeep of physical assets
    • Space and resources
    • Vendor relationships

    DevOps - 2023.04.05

    DevOps aims to accelerate the development and delivery of software and services by streamlining processes and fostering a culture of continuous improvement. When it comes to ESM, DevOps can be a powerful tool improving collaboration, communication and efficiency, if it’s used in a proper way. 

    In this webinar episode we will look at ESM from a DevOps perspective and look into how to:
    • Managing the integration and automation of development and operations processes
    • Ensuring the security and stability of systems and services
    • Managing the continuous delivery and deployment of updates and changes

    Security and legal - 2023.04.26

    Security is a critical concern in all organizations as it helps to protect the assets, data, and systems from external threats and vulnerabilities. In this webinar we will look into managing cybersecurity risks, ensuring compliance with security regulations but mainly how to manage the integration of security into ESM processes. 

    Marketing - 2023.05.10

    A marketing department's purpose is promoting the organisation's services and building relationships with customers and stakeholders. In this webinar we will look into the challenges of the marketing department when it comes to managing customer expectations, ensuring the alignment of marketing efforts with ESM strategies as well as the integration of marketing considerations into ESM processes.

    ESM summary & key takeaways - 2023.05.24

    The final episode of the series. In this webinar we will give you a summary of what we have come up with in these webinars, share insights, benefits and key takeaways. Also how you can get going with your own ESM setup.