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Transform ITSM with optimized JSM

Continuous Jira Service Management Services

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Simplify ITSM with continuous optimization and support

Setting up Jira Service Management (JSM) is just the beginning. To stay efficient, you need to optimise and adopt new features continuously. Eficode’s continuous services provide ongoing support and proactive improvements, aligning your JSM with evolving business needs.

Your ITSM-specialized partner

As an Atlassian Platinum Solution Partner and ITSM specialist, we offer nearly 20 years of expertise. We provide expert guidance, seamless integration, and ongoing optimization, ensuring Jira Service Management adapts and scales with your needs.

Jake Churcher

Jake Churcher

Email Jake Churcher

Deliver amazing customer experience at all times

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We streamline Jira Service Management for smooth workflows, team collaboration, and fewer bottlenecks.

Ensure smooth operations

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Our continuous services keep Jira Service Management scalable, adapting seamlessly as your business grows.

Scale and adapt as you grow

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With nearly 20 years in Atlassian and ITSM, we deliver continuous optimization to reduce costs and maximise tool value.

Cost efficiency & proactive support

Continuous Jira Service Management services for lasting success

Jira Service Management Setup & Customization

We tailor Jira Service Management to your organisation's unique needs, optimizing configurations and workflows for efficient service delivery. Our expert setup ensures seamless integration, enabling faster scaling and reduced manual effort:

  • Tailored configurations
  • Workflow optimization
  • Cross-team integration
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Ongoing Support & Administration

We provide continuous, proactive administration for Jira Service Management, ensuring your platform evolves with your business. From troubleshooting to strategic consulting and implementing the latest features, we handle everything—so you don’t have to.

  • Ongoing admin support
  • Continuous feature adoption
  • Tool configuration updates
  • Troubleshooting & optimization
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Jira Service Management training

Our certified consultants offer comprehensive training and advisory services, empowering your teams to make the most of Jira Service Management. From onboarding to advanced functionality, we ensure your team’s skills grow alongside your tools:

  • ITSM training
  • Hands-on workshops
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How Sport-Thieme benefits from JSM in the Cloud

We no longer have to worry about complex updates and ongoing system maintenance. The entire administrative effort in this direction is completely eliminated. This results in significant time savings and a great facilitation of work."

Alexander Boog
IT System Integrator and Lead Administrator for Jira and Atlassian products, Sport-Thieme

READ CASE STUDY
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Learn more about Eficode's continuous Atlassian services

Our continuous services for Jira Service Management provide ongoing expert consulting, proactive administration, and tool optimization. We ensure your JSM setup evolves with your business needs, continuously refining workflows, integrating the latest features, and improving collaboration across teams for efficient and Agile IT service management.

Jira Service Management (JSM) is Atlassian’s IT service management tool. It’s designed to streamline service requests, incident management, and operations across IT and business teams. JSM integrates with Jira and Confluence to enhance collaboration, making it a powerful tool for efficient, high velocity ITSM.

Companies choose Jira Service Management for its deep integration with Atlassian tools like Jira and Confluence, flexibility in handling IT and business workflows, and ability to scale. With our continuous services, businesses get tailored support, seamless integration, and ongoing optimization.

Jira Service Management enhances ITSM by providing a unified platform for managing requests, incidents, and service delivery. We further optimise this with expert configuration, continuous improvements, and tailored integrations, ensuring smoother workflows and reduced operational bottlenecks.