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    Advanced IT asset management, powered by Atlassian and Lansweeper

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    Advanced asset management and discovery in one solution

    By integrating Jira Service Management (JSM) with Lansweeper, which specializes in the discovery and inventory of IT assets across networks, i.e., hardware, software, and cloud resources, organizations can streamline IT Asset Management (ITAM).

    Empower service management practices

    Lansweeper with JSM enhances incident and change management processes, allowing support teams to access asset information when addressing tickets for faster troubleshooting and decision-making. With visibility into the asset lifecycle, improved service delivery, and accurate asset tracking, better compliance and security are achieved.

     

    Erich Sowell

    Email Eric

    1 281 686 4946

    Advanced asset management benefits

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    Better investments

    Make IT decisions based on the complete visibility of your IT assets.
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    Reduced effort

    Automatically maintain your CMDB data—the view is always up-to-date.
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    Reduced risks

    The breadth of the CMDB assures governance and compliance.

    Next-generation asset management with our experts

    IT, OT, IoT, and Cloud assets

    Lansweeper automatically scans networks to inventory connected devices and systems. It uses agentless scanning to detect IT hardware, software, and network details, as well as industrial OT devices like PLCs and SCADA systems. Lansweeper identifies IoT devices and integrates with cloud platforms like AWS and Azure, providing a unified view of physical, virtual, and connected assets for visibility, security, and compliance.

    Organise, manage, cleanse, and import key assets

    Lansweeper’s asset discovery capabilities feed real-time data into JSM, providing a comprehensive view of all IT assets. Asset Data Manager allows teams to cleanse, validate, and organise imported data so that only accurate and relevant information is maintained. Together, they improve data integrity and enable efficient tracking and management of assets throughout their lifecycle within JSM.

    Enrich Jira Service Management tickets with asset data

    Lansweeper’s asset and vulnerability data enriches JSM tickets by automating insights into assets involved in service requests or incidents. Lansweeper's data (hardware details, software configurations, and network information) is linked to tickets, allowing support teams to assess affected assets. Its vulnerability data highlights security risks or outdated software related to the asset for faster issue resolution, risk management, and informed decision-making during the incident response.

    Lansweeper in action

    “The time and cost savings we realise from using Lansweeper Cloud to collect and consolidate all of the IT asset data across all our properties is substantial. At the same time, we gain unprecedented insights that will help us optimise IT spend and performance across the enterprise.”

    Benefits

    • Gained real-time visibility and insights through Lansweeper Cloud.
    • Eliminated manual data gathering and reporting, saving time and resources.
    • Consolidated and simplified reporting at the global level.
    RHG

    Let’s find out how you can achieve next-generation ITAM

    Learn more about Atlassian and Lansweeper products

    A cloud-based platform allowing the central management, monitoring, and analysis of IT assets across on-premises, cloud, and hybrid infrastructures. It provides real-time visibility over assets and a unified view of an organisation’s digital footprint, regardless of location. Users can access asset data anywhere, collaborate departmentally, and gain insights via dashboards and reporting. Its integration with various tools offers manageable and secure IT environments through scalability, automated asset discovery, and data-driven decision-making in a cloud-native environment.

    Available on the Atlassian Marketplace, Lansweeper’s asset discovery capabilities integrate with JSM, allowing teams to import details from Lansweeper into JSM’s Asset Management module for better management of IT assets within Jira.

    How it works:

    1. Asset data discovered by Lansweeper (hardware, software, and network details) is imported into JSM automatically for an always up-to-date inventory of all assets within Jira.

    2. Once data is imported, assets can be linked to Jira tickets, allowing agents to view information, such as device type, configuration, and updates when resolving issues.

    3. The integration provides a unified view of asset data within Jira so that teams can identify asset-related issues or vulnerabilities and respond faster.

    4. With assets linked to tickets, requests, and incidents become enriched with information, helping service teams make better decisions and provide faster resolutions.

    Yes. Lansweeper’s asset discovery capabilities feed real-time data into JSM, providing a comprehensive view of IT assets. Asset Data Manager enhances this by allowing teams to cleanse, validate, and organise the imported data so that only accurate and relevant information is maintained. Together, these IT Asset Management tools improve data integrity and enable efficient tracking and management of assets throughout their lifecycle.

    Yes. Lansweeper's pricing and licensing model is based on the number of IT assets an organisation wants to manage and monitor. The platform offers flexible licensing options, typically on a subscription basis, with tiers that scale with the number of tracked assets.

    Key aspects of Lansweeper's pricing model include:

    - Per asset pricing: Organizations are charged based on the number of assets discovered and managed (servers, workstations, network devices, and cloud assets).

    - Annual subscription: Lansweeper licenses are typically sold as annual subscriptions, which include updates and support.

    - Feature-based plans: Different tiers with varying features may be offered, such as advanced reporting, integrations, or cloud capabilities in higher-level plans.

    This flexible model allows organizations of any size to scale accordingly.

    Eficode’s service management practice is uniquely positioned to deliver top-tier service management solutions across asset management, governance risk and compliance, IT experience management, and HR system integration. With extensive experience in the service management field, we have developed a deep understanding of the complexities and challenges organizations face in these areas. Our strong partnerships with industry leaders enable us to stay at the forefront of technological advancements and best practices. Coupled with our role as thought leaders in the industry, we provide innovative, tailored solutions that drive operational efficiency and enhance the overall service experience.