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Opsgenie services

Elevate your incident management to a new level

Atlassian Opsgenie

Maintaining control and plan service interruptions proactively – with Opsgenie

As an alerting and incident response tool, Opsgenie enables early incident detection and swift resolution, ensuring that critical issues are addressed promptly. With comprehensive integrations, automated notifications, and robust analytics, it fosters seamless collaboration and helps teams maintain control during service interruptions.

We help you boost your incident management 

We, as your Atlassian Solution Partner, are here to guide you through the implementation and setup of Opsgenie, ensuring your team is equipped with the knowledge to leverage its full potential. Together, we can enhance your incident management processes, minimise downtime, and empower your DevOps teams to respond effectively to incidents.
Oliver Heisig

Oliver Heisig

oliver.heisig@eficode.com

Email Oliver Heisig

+49 151 70372474

Features that boost your incident management

Atlassian Opsgenie alerts

Critical alerts are never overlooked: Opsgenie notifies the right people and automatically escalates unacknowledged alerts for quick resolution.

Reliable alerting

Atlassian Opsgenie reports

Opsgenie provides performance reports and highlights frequent alert sources, enabling improvements in readiness and alert processes.

Dynamic reports

Atlassian Opsgenie on-call scheduling

Customizable schedules and escalation rules simplify on-call planning and incident responsibility assignment.

On-call scheduling

Atlassian Opsgenie service quality

For improved incident response, Opsgenie offers features like mass notifications, status pages, and conference bridges for proactive communication.

Service quality

Your guide on your entire DevOps and Opsgenie journey

Opsgenie implementation: we handle it all

Ready to bring Opsgenie into your organisation? Great choice! Now, let us take care of the next steps. We specialise in tailored procurement and customized implementation, ensuring that Opsgenie seamlessly integrates with your existing IT systems and communication channels. Our team manages the entire installation process, providing a smooth setup for your incident management needs. Focus on what matters most—keeping your systems running efficiently—while we handle the details.

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Atlassian Opsgenie implementation

Transform your incident management with expert consulting

Once Opsgenie is implemented, our goal is to optimise your incident management processes and ensure your team fully leverages Opsgenie's capabilities. We provide tailored strategies to enhance alerting and response workflows, streamlining communication during incidents. With our guidance, your organisation can achieve greater operational efficiency, reduce downtime, and improve service delivery. Together, we can build a resilient incident management framework that meets your specific business needs.

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Atlassian Opsgenie consulting

Optimise your Opsgenie licensing – avoid surprises

We make sure your Opsgenie licenses are tailored to your needs. By analyzing your team’s processes and workflows, we identify the right number of licenses to ensure you’re never under-licensed—avoiding costly penalties—or over-licensed, which wastes valuable resources. Whether you're new to Opsgenie or already using it, we regularly review your usage to ensure it stays aligned with your requirements. Let us handle the complexities of licence management, keeping your operations compliant, cost-effective, and efficient.

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Atlassian Opsgenie licence management

Master Opsgenie with tailored training

We offer step-by-step training to help your team fully understand and make the most of Atlassian Opsgenie. Our comprehensive sessions cover everything from the basics to advanced features, designed for both beginners and admins. This approach equips your employees to handle incidents quickly and effectively, improving your overall incident management process.

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Atlassian Opsgenie trainings

How can we help you become better with Opsgenie?

Learn more about Atlassian Opsgenie

Atlassian Opsgenie ensures uninterrupted IT service by centralizing incident management, detecting critical issues in real time, and alerting the right personnel for swift resolution. It prioritizes and escalates alerts from various monitoring systems, forwarding them to the relevant team members. Opsgenie integrates with over 200 tools, including Jira Cloud, streamlining communication and enabling faster, more efficient incident responses. Its seamless integration with chat and ITSM tools further optimizes workflow and minimizes downtime.

  • Opsgenie as a standalone product: Atlassian Opsgenie is available as a standalone product and can be seamlessly integrated into any IT or Dev stack
  • Opsgenie as part of Jira Service Management: The features of Opsgenie are included in various Jira Service Management cloud plans to ensure end-to-end incident management
  • Opsgenie as part of Atlassian Open DevOps: Opsgenie is an integral part of Atlassian Open DevOps, supporting teams in optimizing incident management and response